About the Asthma Society of Ireland  

The Asthma Society of Ireland is the voice of asthma in Ireland. They champion change to prevent asthma deaths. The Society supports people with asthma through the provision of services, empowering them to control the condition and providing health promotion programmes. The Society works collaborates with healthcare, research, and education professionals to improve our understanding of how asthma works and how to combat it. Their vision is that everyone in Ireland with asthma lives a full life, symptom free. Their mission is to eliminate asthma deaths and transform the lives of people with asthma.

About the Patient Services Coordinator role 

This role has been created to drive and facilitate the alignment of the two key patient services programmes – Adviceline and Beating Breathlessness, to synergise coordination and reporting on these programmes and support ongoing growth and maintenance of quality standards. The new Patient Services Coordinator will play an integral part in Asthma Society’s Core operations with responsibility for planning, delivering, and reporting on innovative patient-centred services and health promotion projects that are crucial to the vision and mission with healthcare professionals, funders, partners and other relevant stakeholders to ensure the Asthma Society meets the needs of people with asthma.  

To be successful in this role you will likely have a background in programme management, healthcare service delivery and/or policy. The ideal candidate will have experience in the healthcare or non-profit sector. You will be someone who has knowledge of human rights/social inclusion/equality/participatory approaches, including an understanding of determinants of health. Asthma Society are looking for someone who is confident in using digital communications such as CRM databases webinars, online groups and social media in order to education and empower people with Asthma. The Patient Services Coordinator will be able to think strategically and work for strategic change. 

General Duties and Responsibilities 

•  Working closely with the Communications Officer and the Patient Services Administrator, develop and deliver a range of digital communications among people with asthma – in particular within socially disadvantaged groups – their families/carers and their healthcare providers to promote asthma management and improve health outcomes.
• Monitor, evaluate and report against agreed KPIs on the delivery of Asthma Society patient services to the management team and relevant funders.
• Reporting to the Patient Services Manager, coordinate the high-quality delivery of the Asthma and COPD Advicelines (delivered in conjunction with COPD Support Ireland) and the Beating Breathlessness WhatsApp messaging service
• Identify and develop appropriate channels for distributing health promotion information in collaboration with the Communications Officer.
• Assist in the development and use of quality standards, monitoring and evaluation methods for health promotion projects.
•  Work in partnership with our partners, community-based organisations and relevant agencies to develop and deliver a range of evidence-based programmes, resources and materials to respond to the specific needs of identified target groups.